Billing and usage

Growth Dept bills your company directly for your plan. Your plan, price and invoices are agreed with your Growth Dept team, so the helpdesk sends no plan invoices and holds no card for the plan. Settings > Billing and usage shows what you are on and how much the helpdesk has been used this month. Anyone in the helpdesk can open it.

Calls and texts are billed separately, at Telnyx's cost, in the Calls and texts section of the same page. If you save a card there, the helpdesk keeps its brand, last four digits and expiry, never the full number. See Paying for calls and texts.

What the page shows#

Plan names the product (Growth Dept Helpdesk) and whether it is Active, with:

This month counts from the first of the month to today, in the helpdesk's time zone:

Under Plan payment and invoices, Add payment method and Download invoices are greyed out, because paying for the plan happens with Growth Dept.

Plans, invoices and payment#

For any of these, write to support@growthdept.ai or your usual Growth Dept contact:

• moving to a different plan, or adding the AI agent;

• a copy of an invoice, or a question about one;

• changing the card or bank account you pay with, or how often you are billed;

• updating your billing address, company name or tax number on invoices.

Plans and what they include are on the pricing page.

Cancelling#

Ask Growth Dept to cancel. Before your helpdesk is closed, have an owner download a full export of its data, because a deleted helpdesk cannot be exported. Thirty days after a helpdesk is deleted, its tickets, customers and settings are erased for good. Export your data shows how to download the export.