What Growth Dept Helpdesk does not offer
The channels, apps and features the helpdesk does not have yet, one line each, with a link to what to use instead.
Growth Dept Helpdesk covers email, chat, onsite campaigns, contact forms, phone calls, texts, a help center, Shopify orders and an AI agent. If you are coming from a larger helpdesk, these are the gaps to know about. Each page says what is missing, what to do instead and whether it is listed as coming later. None has a promised date.
| Not available | Instead | Listed as coming later |
|---|---|---|
| Phone features not built yet: agents' own mobiles, listening in, callbacks, spam detection, phone system apps | Forward steps in the call flow; recordings on the ticket | No |
| Texting features not built yet: replies to SMS marketing tools, texting outside the US and Canada | Answer in your SMS tool, or email its replies into the helpdesk | No |
| Facebook, Instagram, WhatsApp and TikTok | Answer in each app; move long cases to email or forms | Facebook, Instagram and WhatsApp in the app directory |
| Outlook and Microsoft 365 mailboxes | Forward your support address to the helpdesk | Yes, in the app directory |
| Stores other than Shopify | Email, chat and forms still work; orders stay in your store's admin | No |
| Sales tracking for onsite campaigns beyond orders that used a campaign's code | Give each campaign its own code | No |
| AI sales assistant and AI teammate chat | Haylee's drafts on tickets, and Ask Haylee for your team | No |
| Apps and connections not available yet | HTTP integrations and the REST API | Six apps in the app directory |
| Reports not available yet | CSV exports, tags and satisfaction surveys | Dashboards only, in Analytics |
| A mobile app | The helpdesk in your phone's browser, with email notifications | No |
Smaller gaps#
Some articles cover a feature that works with part of the job missing, for example business-hours conditions in rules or single sign-on. Those articles say Partly available and name the missing part in one line, with what to do instead.
Two features waiting on a model provider, built-in reply drafts and priority suggestions, are on the Labs page.
Something you need is not on this list? Email support@growthdept.ai.
Related articles
- What Growth Dept Helpdesk isThe parts of the helpdesk, the handful of things it is built from (tickets, customers, views, macros, rules) and where to start on day one.
- Connected apps and the app directorySee which mailboxes and integrations are connected to your helpdesk, connect a new one, and check which apps are not available yet.
- Move from GorgiasCopy customers, tickets, tags, macros, views and rules from a Gorgias account with an API key, then switch your email and scripts over.
- LabsThe features still being built for your helpdesk, why each one is switched off, and what to use until it can be turned on.
Still stuck?
Write to the Growth Dept team and a person answers. Say which helpdesk you work in and what you were trying to do.