Email signatures

Signatures belong to a mailbox, not to a person. Every email reply sent from that mailbox gets the same signature underneath, and two variables put the sending agent's name in it. An admin sets it up.

Add or change a signature#

1. Open Settings > Email.

2. On the mailbox's card, open Sender name, signature, what to import and Gmail label (for a forwarded address, Sender name and signature). With only one mailbox connected, this part is already open.

3. Type the signature in Signature. Plain text, up to 5,000 characters; line breaks are kept.

4. Click Save mailbox settings.

An example:

{{current_user.firstname}}
Customer care, Harbor & Pine
Mon to Fri, 9am to 5pm Pacific

Sent by Sam Rivera, the first line reads "Sam".

Agent variables#

The names come from each person's profile in Settings > Your profile. A variable with nothing behind it is left blank, so keep the rest of the signature readable on its own.

Where the signature appears#

• It is added when the reply is sent, below your text and a separator line. You do not see it in the reply box while you write.

• It goes on every email reply from the mailbox: replies to email tickets, to contact form tickets, and chat replies that go out by email because the visitor left.

• Internal notes and chat messages answered live in the chat window get no signature.

• Customers who reply see your signature in the quoted part of their mail; the helpdesk separates it out of their new message.

Several mailboxes#

Each mailbox keeps its own signature. A brand with support@ and wholesale@ can sign each one differently. Replies use the signature of the mailbox they are sent from. See Email, your store and several mailboxes.

What is not available#

Signatures are plain text: logos, pictures and formatted links cannot be added in the settings. There is also no personal signature for each agent; use the variables above for a personal touch.