Stores other than Shopify

The helpdesk connects to Shopify stores only. BigCommerce, Magento (Adobe Commerce), WooCommerce, Wix, Squarespace, Salesforce Commerce Cloud and other platforms cannot be connected, and none is listed as coming later. Marketplaces and crowdfunding sites, such as Amazon or Kickstarter, do not connect either.

What works without Shopify#

Most of the helpdesk does not depend on a store:

• email, chat on your site, contact forms and the help center;

• macros, rules, tags, ticket fields, views, SLAs and reports;

• the AI agent's drafts and skills.

What needs Shopify#

• Orders beside each ticket, with totals, status and tracking.

• Order actions from the ticket: refunds, cancellations, duplicate and replacement orders, address changes.

• Order self-service in chat, where customers look up their own orders.

• Order variables in macros, such as the latest order number.

Working around it#

• Keep your store's admin open next to the helpdesk to look up orders.

• Ask customers for their order number in your contact form, so it arrives with the ticket. See Contact forms.

• A developer can add order details to tickets as internal notes or ticket fields from your store's own system with the REST API, and send ticket events back with an HTTP integration.

• To run chat on a site that is not Shopify, add the chat code to your site's pages. See Put chat on your store.