Product tour
Click through the helpdesk.
Seven screens from Growth Dept Helpdesk, filled with a made-up store. Pick one to see how it works.
Views
- Unassigned12
- Mine4
- All open38
- Snoozed6
- Closed
Teams
- Orders9
- Returns5
- Wholesale2
- Maya Okafor9:41
Where is order #1042?
It said 3 to 5 days and it has been a week. Tracking hasn't moved since Monday.
shippingUnassigned - Liam Chen9:20
Swap a medium for a large
Love the jacket but it runs small. Can I exchange it?
exchangeAR - Priya Raman8:57
Mug arrived cracked
Photo attached. The box was fine but the mug inside was in two pieces.
damagedrefundBC - Jonas Weber8:30
Welcome code says expired
I signed up yesterday and the code won't apply at checkout.
promoUnassigned - Sofia AlvarezTue
New delivery address
I moved last week. Order #1039 hasn't shipped yet, can it go to my new place?
addressCP
Hi, order #1042 said 3 to 5 days and it has been a week. Tracking hasn't moved since Monday. Can you check where it is?
Rule “Tag shipping questions” added the tag shipping and the team Orders
Carrier shows it at the regional hub since Monday. I asked them to trace it.
Views on the left, the queue in the middle and the open ticket on the right, with a rule's note and a macro ready in the composer.
See the shared inboxIllustration of the helpdesk with a made-up store. Every name, order and number is invented.
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