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GROWTH DEPT.HELPDESK

Moving from Gorgias Growth Dept Helpdesk

Switch helpdesks without starting over.

Import your customers, tickets, messages, tags, macros, views and rules from Gorgias, then point the tools you built on its REST API at the new base URL.

Book a callAPI compatibility
Import from GorgiasRunning

demostore · started 10:02 · API key ending 4f2a

  • Customers2,318
  • Tags64
  • Macros46
  • Views18
  • Rules12
  • Tickets6,950 of 9,604
  • Messages22,410 of 31,207

What the import copies

  • Customers
  • Tickets
  • Messages
  • Tags
  • Macros
  • Views
  • Rules
  • Teams
  • Agents
  • Satisfaction scores

The switch in numbers

Same API, same history, a lower bill

Three facts about moving, each one checked against the product.

  • 119/119API operationsRecorded from Gorgias's REST API and answered by ours
  • 10kinds of recordsCopied by the import, from customers to rules
  • 15%lower priceEvery plan is 15% below Gorgias's published helpdesk plan

Why teams move

Six reasons to make the switch

Your history comes with you

The import reads your Gorgias account through its REST API with a key you give it, and copies customers, tickets with their messages, tags, agents, teams, satisfaction scores, macros, views and rules.

It runs in the background, started from Settings under Imports, and running it again updates what changed instead of copying twice.

Comes across

  • Customers
  • Tickets and their messages
  • Tags
  • Agents (switched off) and teams
  • Satisfaction scores
  • Macros
  • Views
  • Rules (switched off)

Set up again

  • ·Ticket and customer fields
  • ·Satisfaction survey settings
  • ·Mailbox connections
  • ·HTTP integrations
  • ·Which agents and rules to switch on

A move, step by step

From first call to first ticket

  1. 1

    Book a call

    We look at how your team works in Gorgias today and what you rely on.

  2. 2

    Get your helpdesk

    Growth Dept sets up your helpdesk and invites your team.

  3. 3

    Connect your mailbox

    Connect the support mailbox with Google, or forward it from any mail host.

  4. 4

    Run the import

    Paste your Gorgias account's address and an API key, and the import copies your history across.

  5. 5

    Move your scripts

    Point anything built on Gorgias's REST API at the new base URL, with a key from the new helpdesk.

Book a call

Questions about moving

It runs in the background and copies customers, tags, macros, views and rules first, then tickets and their messages. A larger history takes longer; the Imports page shows how far each part has got, and running it again updates what changed instead of copying twice.

No. Copied messages are never sent, and nothing acts on the copied tickets until you switch it on.

No. Rules arrive switched off, so you can read each one before it acts on a new ticket. Agents arrive switched off too, and nobody is invited until you invite them.

Ticket and customer fields, survey settings, mailbox connections and HTTP integrations. Field values come across when a field with the same name exists in the new helpdesk.

Email through Gmail and Google Workspace, any address forwarded from another mail host, contact forms, chat on your store and the API. SMS and social messages are not built yet, and phone support is not planned. The channels page lists each one.

Paths, field names, list format, pagination and HTTP Basic sign-in follow Gorgias's REST API. There is no subdomain, because the key names the helpdesk, and phone and voice endpoints answer empty. The docs list each difference.

For brands Growth Dept already runs

Available The switch is in the kit today.

The Growth Dept kit's support tools (the ticket mirror, reply drafts, triage, automation and the support dashboard) talk to Gorgias's REST API today. One setting on the brand's machine moves them to this helpdesk. The switch first checks that the new helpdesk answers with the brand's key, and changes nothing until you run it again to confirm.

# Preview: checks that https://cs.growthdept.ai/api/account
# answers with the brand's new key, and changes nothing
bin/switch-backend --to growthdept

# Switch: sets SUPPORT_BACKEND=growthdept for the brand
bin/switch-backend --to growthdept --execute

Gorgias is a trademark of its owner. Growth Dept Helpdesk is not affiliated with it; the name appears here only to describe the import and the API compatibility.

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