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Chat on your store is live, answered from the same inbox.
GROWTH DEPT.HELPDESK

Channels

Email, forms and chat today. Here is where the rest stands.

The helpdesk answers customers by email, through Gmail and Google Workspace or any address you forward, chats with them on your store, and takes messages from contact forms, the help center and the API. Every other channel is listed with its status, so you know what you are getting.

Your support mailbox, connected with Google

An owner or admin connects a Gmail or Google Workspace mailbox with Google. The last 30 days of mail come in as tickets straight away, and new mail is picked up every minute.

A message joins its ticket by the Gmail thread or by its reply headers, never by subject alone, and auto-replies and bulk mail are recognised so they do not start loops.

More about email

help@demostore.example

Google Workspace · connected by Ana Ruiz

Syncing
Last checked
40 seconds ago
Imported from
Oct 7, 30 days back
Replies send as
help@demostore.example
Signature
Per agent
Another address, like returns@ or wholesale@Connect with Google

Any other mail host, by forwarding

Forward your support address to the helpdesk's own forwarding address. Replies go out from that address with your support address as the reply-to.

How forwarding works
support@demostore.exampleReceiving

Forward this address to:

demo-store.k7q2xm@cs.growthdept.aiCopy
Last mail
2 minutes ago
Customers reply to
support@demostore.example

Chat on your store, answered from the same inbox

Paste one script tag and a chat window opens on your site in your colours, in English, French, German or Spanish. Each conversation is a ticket, so rules, views and macros handle it like any other.

By default it shows as live only while someone on your team has the helpdesk open and is available, inside your business hours. Otherwise visitors leave a message and their email address. If a customer who gave an email has left the site by the time you answer, the reply goes to them by email.

<!-- Settings, Channels, Chat, Installation: paste before </body> -->
<script src="https://cs.growthdept.ai/chat/your-store/<public id>/widget.js" async></script>

Open a ticket from anything you run

A returns portal, your order system or a form you host yourself can create tickets through the REST API, with the customer, a first message and tags in one request.

Creating tickets in the docs
curl -X POST https://cs.growthdept.ai/api/tickets \
  -u "$HELPDESK_EMAIL:$HELPDESK_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "channel": "api",
    "via": "api",
    "subject": "Returns portal: wrong size",
    "customer": { "email": "liam.chen@example.com" },
    "messages": [{
      "channel": "api", "via": "api", "from_agent": false,
      "sender": { "email": "liam.chen@example.com" },
      "body_text": "The jacket runs small. Can I swap it?"
    }],
    "tags": [{ "name": "returns-portal" }]
  }'

While Google reviews the app

A note on connecting Gmail

Reading and sending a mailbox's mail is a permission Google reviews before an app can offer it to everyone. Until that review finishes, a mailbox can connect only after Growth Dept adds its address to the app's list of test accounts, which holds up to 100. We do that during setup, so it adds no step for you.

Forwarding needs no Google permission at all, so it works for any address in the meantime.

Bring every support address over

Book a 45-minute call, or bring your history over from Gorgias with the import.

Book a callMove from Gorgias