Help center
Answers customers can find on their own.
How can we help?
return a gift
How to return a gift
Returns and exchanges
Exchanging a size
Returns and exchanges
Gift wrap and notes
Orders and shipping
Publish articles in categories, with search, in up to four languages. Customers who still need help reach your contact form, and agents link articles straight into their replies.
- Articles and categories
- Search
- English, French, German, Spanish
- Contact card
Why it matters
Answer the common questions once
The same how-to question in every inbox
An article customers find first
Search covers your published articles in the customer's language.
Policies scattered across the store
One place for returns, shipping and care
Categories and articles in the order you set.
Replies that retype the policy
A link to the article in the reply
The composer's help center button inserts the link where the cursor is.
Write, then publish when it is ready
Group articles into categories and put both in the order you want. Write each article in every language your help center offers.
Saving keeps a working copy. Customers see an article only when you publish it, and an edit to a live article stays private until you publish the change.
Orders and shipping
- Where is my order?Published
- Shipping to CanadaUnpublished changes
Returns and exchanges
- How to return a giftPublished
- Exchanging a sizeDraft
A search box before the contact form
Customers search the published articles in their language, with partial words matching. A contact card at the foot of each page opens your contact form, so a question the articles do not answer still becomes a ticket.
Set the logo, colours and links to match your store, and choose whether search engines may list it.
Contact us
We answer by email, usually the same day.
liam.chen@example.com
Subject
Exchange or return
Order number
#1041
Message
The jacket runs small. Can I swap it for a large?
Send
Powered by Growth Dept Helpdesk
Link an article in a reply
The composer has a help center button. Search the published articles and insert a link where the cursor is, in a reply or a note.
Article links keep working after you rename an article, so links in replies you already sent do not break.
exchang
- Exchanging a size · Returns and exchanges
- How to return a gift · Returns and exchanges
Fewer tickets for the questions you have already answered
Four languages
English, French, German and Spanish, each at its own address, with every article written per language.
Fast pages
Pages are rendered on the server with no script, and drafts and unpublished articles answer not found.
Your look
Logo, favicon, light or dark header and footer, and an accent colour, with a preview as you set them.
Not built yet
A custom domain, adding it to a Shopify theme, and suggested articles while an agent types. Not built yet
Questions
Publish your first articles
Book a 45-minute call, or bring your history over from Gorgias with the import.
A week in support
Questions it answers
Each card opens the part of the helpdesk that handles it.
Our support address isn't on Gmail. Can we still use it?
Forward the address to the helpdesk's own forwarding address. Replies go out with your support address as the reply-to.
ForwardingSee howCan the contact form on our site land in the same inbox?
Build a form in the helpdesk, put it on your site with a link, a script tag or an iframe, and each message opens a ticket you answer by email.
Contact formsSee howHow do two agents avoid answering the same email?
The ticket shows who else has it open, and an agent assigns it to themselves before replying.
Shared inboxSee howCan we stop typing the same shipping-delay answer forty times a day?
Pick a macro and the reply fills in the customer's first name and yours, then tags the ticket and hands it to the right team.
MacrosSee howCan returns go straight to the returns team?
A rule reads each new ticket, tags it by what the customer wrote, and assigns it to a team before anyone opens it.
RulesSee how