One helpdesk for your support email and your store.

Routing | Rules read each new ticket and hand it to the right team or person, with the tags and priority it needs.

Priorities | Triage gives each open ticket a score and a band, from what the customer wrote and how long they have waited, so the urgent ones come first.

One ticket, one reply | See who else has a ticket open, leave internal notes and send and close in one step.

Assign and snooze | Hand a ticket to a person or team, or snooze it until a parcel is due.

Macros | Saved replies that fill in the customer's details and tag, assign or close the ticket as they go.

Rules in order | Rules run one after another in the order you set, and every run is written on the ticket.

Customer sidebar | Contact details, orders and earlier tickets beside each conversation.

Fields | Your own fields on tickets and customers, for views, rules and reports to use.

Support performance | Tickets created and closed, first reply and resolution times, by agent, team, tag and channel.

Satisfaction | One-question surveys after a ticket closes, with scores by agent and tag.

Email | Gmail and Google Workspace connected with Google, or any address forwarded to the helpdesk.

Webhooks | Post ticket changes to your own URL, for a warehouse app, a team chat or your own records.

{"ticket_id": {{ticket.id}},
 "status": "{{ticket.status}}"}

REST API | Tickets, messages, customers, macros, rules, views and more, in the same shape as Gorgias's REST API.

curl -u "$HELPDESK_EMAIL:$HELPDESK_API_KEY" \
  "https://cs.growthdept.ai/api/tickets?limit=2"

{
  "object": "list",
  "uri": "/api/tickets?limit=2",
  "data": [
    {
      "id": 4182,
      "status": "open",
      "channel": "email",
      "subject": "Where is order #1042?",
      "customer": {
        "id": 7311,
        "email": "maya.okafor@example.com"
      },
      "tags": [{ "id": 12, "name": "shipping" }]
    },
    { "id": 4181, "subject": "Swap a medium for a large", ... }
  ],
  "meta": {
    "prev_cursor": null,
    "next_cursor": "WyJuZXh0Ii..."
  }
}

API keys | Each key acts as one agent with that agent's role, and can be revoked at any time.

Teams and roles | Admins, lead agents, agents and observers, grouped into the teams that own each queue.

Views for each team | Saved filters shared with a team appear in its sidebar with a count beside them.

eq(ticket.status, "open")
  && isEmpty(ticket.assignee_user.id)
  && containsAll(ticket.tags.name, ["shipping"])