Email and contact forms
Every support address in one inbox.
ARReply from help@demostore.example
Hi Liam, a large is on its way today. This reply goes out from your own address, in the same thread.
Connect a Gmail or Google Workspace mailbox, forward an address from any other mail host, or publish a contact form on your site. Each message becomes a ticket, and every reply goes out by email.
- Gmail
- Google Workspace
- Any host that forwards
- Contact forms on your site
Why it matters
Every address, answered the same way
Support mail split across inboxes
One queue for every address
Gmail mailboxes, forwarded addresses and contact forms all arrive as tickets.
Replies sent from someone's own account
Replies from your support address
Gmail replies leave from the connected mailbox; forwarded ones carry your support address as the reply-to.
Form messages copied out by hand
Form messages become tickets
Each submission opens a ticket you answer by email.
Connect Gmail with Google
An owner or admin connects a Gmail or Google Workspace mailbox by signing in with Google. The helpdesk checks that the address you connect is the account you signed in with.
The last 30 days of mail arrive as tickets straight away, and new mail is picked up every minute. Replies go out from the same mailbox, in the same thread, so they sit in your Sent folder as usual.
help@demostore.example
Google Workspace · connected by Ana Ruiz
- Last checked
- 40 seconds ago
- Imported from
- Oct 7, 30 days back
- Replies send as
- help@demostore.example
- Signature
- Per agent
Forward an address from any mail host
On Outlook or another host, or if you would rather not grant access to a mailbox, forward your support address to the helpdesk. Each helpdesk gets its own forwarding address that nobody can guess.
Replies come from that forwarding address with your support address as the reply-to, so customers' answers reach you. Sending as your own domain is not built yet, and the settings page says so.
Forward this address to:
- Last mail
- 2 minutes ago
- Customers reply to
- support@demostore.example
Contact forms that open tickets
Build a form in Settings: the subjects customers choose from, an order number field, attachments, your heading and accent colour, in English, French, German or Spanish.
Publish it as a link, a script tag or an iframe. Each message opens a ticket that you answer by email from the mailbox you pick for the form.
Not built yet Adding the form to a Shopify theme without code.
Contact us
We answer by email, usually the same day.
liam.chen@example.com
Subject
Exchange or return
Order number
#1041
Message
The jacket runs small. Can I swap it for a large?
Send
Powered by Growth Dept Helpdesk
Email that keeps its threads
Threads by their headers
A message joins its ticket by the mail thread or its reply headers, never by matching the subject line.
No reply loops
Auto-replies and bulk mail are recognised and marked, so a rule never answers an out-of-office.
Several addresses
Connect returns@ and wholesale@ beside support@, and each ticket remembers which address it came in on.
Attachments both ways
Files up to 25 MB arrive with the ticket and go out with your reply.
Forms that hold off spam
A hidden field, a minimum fill time and limits per sender drop most junk before it becomes a ticket.
Forms without JavaScript
The form is plain HTML, so it still sends when a visitor's browser blocks scripts.
Questions
Bring every support address over
Book a 45-minute call, or bring your history over from Gorgias with the import.
A week in support
Questions it answers
Each card opens the part of the helpdesk that handles it.
Our support address isn't on Gmail. Can we still use it?
Forward the address to the helpdesk's own forwarding address. Replies go out with your support address as the reply-to.
ForwardingSee howCan the contact form on our site land in the same inbox?
Build a form in the helpdesk, put it on your site with a link, a script tag or an iframe, and each message opens a ticket you answer by email.
Contact formsSee howHow do two agents avoid answering the same email?
The ticket shows who else has it open, and an agent assigns it to themselves before replying.
Shared inboxSee howCan we stop typing the same shipping-delay answer forty times a day?
Pick a macro and the reply fills in the customer's first name and yours, then tags the ticket and hands it to the right team.
MacrosSee howCan returns go straight to the returns team?
A rule reads each new ticket, tags it by what the customer wrote, and assigns it to a team before anyone opens it.
RulesSee how