The terms, in plain words.

Who these terms are for

Growth Dept is the trading name of Holden Growth, LLC. These terms apply to Growth Dept Helpdesk: the website and application at cs.growthdept.ai and its API. Helpdesks are provided to brands Growth Dept has agreed to serve and to the people those brands invite. Where a brand has a written agreement with Growth Dept, that agreement comes first.

Your account

Keep your sign-in to yourself. Organization owners decide who joins and with which role, and are responsible for the people they invite. You can leave an organization at any time, and an owner can remove members.

The mailboxes you connect

Connect only mailboxes you are allowed to connect for the brand you connect them for. The helpdesk reads their mail into tickets and sends the replies your agents and rules write. You can disconnect a mailbox inside the helpdesk or remove its access from your Google account settings.

Your customers

A brand that uses the helpdesk is responsible for telling its customers how it handles their messages, in its own privacy notice. What Growth Dept does with that data is set out in the privacy policy.

Acceptable use

• Use the helpdesk only for the brands you are authorised to work for.
• Do not send spam or unlawful mail through it.
• Do not try to reach another helpdesk’s data, get around access controls, or disrupt the service.
• Keep API keys secret, and revoke a key you think has leaked.

Your data

A brand’s tickets, customers and settings belong to that brand. It can read them through the API at any time. An owner can download an export of a helpdesk from Organization settings until the helpdesk is deleted, so export first. Once deleted, a helpdesk cannot be exported, and its data is deleted 30 days later.

Deleting a helpdesk takes effect at once: it cannot be opened, its API keys and integrations stop, and the mailbox and store credentials held for it are deleted. Thirty days later everything it holds is deleted for good and cannot be restored. Growth Dept keeps only the audit log’s entries about the helpdesk (ids and settings, no customer data) and a record of the deletion with row counts.

Availability and warranties

The service is provided as it is, without warranties of any kind, and may change or pause without notice. Email delivery depends on Google and on the receiving mail servers. Growth Dept is not liable for indirect or consequential loss arising from its use, to the extent the law allows.

Changes and contact

We may update these terms. The current version is always at cs.growthdept.ai/terms with its effective date. Questions go to support@growthdept.ai.