Shopify integration
The order beside every customer email.
Connect your Shopify store and each customer's orders sit next to their tickets. Refund, cancel or send a replacement from the ticket, after the helpdesk shows exactly what will change.
Priya Raman
priya.r@example.com
Orders
Stoneware mug × 1 · Delivered
In transit
Refund #1038
Nothing has changed yet
- Stoneware mug × 1
- $20.00
- Refund to card
- $20.00
An internal note records what ran, and who ran it.
Works with
- Gmail
- Google Workspace
- Shopify
- Any mail host, by forwarding
- Your contact forms
- Slack, through webhooks
- REST API
- Import from your current helpdesk
How it works
From the customer's email to the fixed order
Four parts, each working in the helpdesk today.
Orders in the sidebar Each customer is matched to their store record by email address. Their orders, totals and delivery status sit beside every ticket and refresh as orders change.
Hi, order #1042 said 3 to 5 days and it has been a week. Tracking hasn't moved since Monday. Can you check where it is?
Carrier shows #1042 at the regional hub since Monday. I asked them to trace it.
Actions from the ticket Refund, cancel, send a replacement, duplicate as a draft, change the shipping address or resend the order email. The helpdesk reads the order again, shows what will change, and runs it only when you confirm.
Priya Raman
priya.r@example.com
Orders
Stoneware mug × 1 · Delivered
In transit
Refund #1038
Nothing has changed yet
- Stoneware mug × 1
- $20.00
- Refund to card
- $20.00
An internal note records what ran, and who ran it.
Order details in macros Macros fill in the customer's latest order number, its status and its tracking link, so an order-status answer takes one click.
Hi {{ticket.customer.firstname}},
Order {{ticket.customer.integrations.shopify.orders[0].name}} left our
warehouse. Tracking:
{{ticket.customer.integrations.shopify.orders[0].fulfillments[0].tracking_url}}Connecting your store Connect from the helpdesk's settings with Growth Dept's Shopify app or a custom-app token. Each action is recorded on the ticket as an internal note.
Hi, order #1042 said 3 to 5 days and it has been a week. Tracking hasn't moved since Monday. Can you check where it is?
Carrier shows it at the regional hub since Monday. I asked them to trace it.
Fewer tabs, fewer mistakes
One confirm per action
Nothing changes in your store until someone confirms the plan, and a second click on the same plan does not run it twice.
Refunds by role
Refunds, cancellations and free replacements need an admin unless your store settings let agents run them.
Checked against the ticket
An action is refused if the order does not belong to the ticket's customer, or changed since the plan was made.
Everything logged
Every plan, attempt and outcome is written to the helpdesk's action log, and the ticket gets a note.
Put the order beside every email
Book a 45-minute call, or bring your history over from Gorgias with the import.