Macros
Saved replies with variables and actions, and how agents apply them.
- Create and manage macrosWrite a saved reply once, apply it from any ticket, and keep the macro list tidy with search, filters, archiving and duplicates.
- Variables in macrosEvery variable the macro editor offers, the store fields you can type yourself, and the filters that format dates and fill gaps.
- Macro actionsPartly availableWhat a macro can change on a ticket when the reply goes out, how to set each action up, and what to use for jobs a macro cannot do.
- Import and export macrosPartly availableDownload every macro as a CSV file, and bring your macros over from Gorgias or Zendesk with the helpdesk import.
- Macros worth writing firstPartly availableA starter set of macros for a Shopify store, with reply text and actions you can copy, adapt to your policies and save.
Still stuck?
Write to the Growth Dept team and a person answers. Say which helpdesk you work in and what you were trying to do.