Help center
Write articles customers can search before they write to you.
- Create a help centerSet up a public help center for your customers, from its name and address to the first articles, its look and switching it live.
- Write and organize articlesPartly availableWrite help center articles, group them in categories, keep edits as drafts until you publish, translate them, and link them in replies.
- Customize your help centerPartly availableBrand the help center with your name, logo, favicon and colour, set its languages and search engine texts, and add header and footer links.
- Contact options on your help centerPartly availableSet up the card that sends customers who did not find an answer to your contact form or mailbox, and what it says in each language.
- Link to or embed your help centerPartly availablePut your help center where customers look for help, in your store's menus, order emails, replies and chat, and why it cannot be embedded in a store page.
- Help center statistics and trackingPartly availableRead the help center report, from article views and searches with no results to helpfulness answers, and how visitors are counted without cookies.
- Import and export articlesPartly availableBring articles in from another help center through the REST API, or copy them out, since there is no file import or export button yet.
- An internal knowledge basePartly availableKeep team-only answers and policies in an unlisted help center, what that does and does not protect, and other places internal knowledge can live.
- Order lookups from the help centerNot availableOrder tracking, returns and cancellations are not available on the help center itself; how to give customers the same self-service through chat instead.
Still stuck?
Write to the Growth Dept team and a person answers. Say which helpdesk you work in and what you were trying to do.