Keyboard shortcuts
Every key the helpdesk responds to, for moving through views, working a ticket and sending replies without the mouse.
On this page
Press ? anywhere in the helpdesk to bring up the full list on screen. Single keys work whenever you are not typing in a field; press Esc to leave the reply box first. Keys written as two letters, such as G H, are pressed one after the other.
On a Mac, ⌘ is the Command key. On Windows and Linux use Ctrl instead.
Anywhere#
| Keys | What they do |
|---|---|
| ? | Show the list of shortcuts |
| / or ⌘ K | Search tickets and customers |
| N | Start a new ticket |
| G H | Go to your home view |
| G V | Go back to the view you were in last |
| G I | Go to the tickets assigned to you |
| G U | Go to unassigned tickets |
| G A | Go to all open tickets |
| G C | Go to customers |
| [ | Hide or show the left sidebar |
In a ticket list#
| Keys | What they do |
|---|---|
| J or ↓ | Move to the next ticket |
| K or ↑ | Move to the previous ticket |
| Enter | Open the highlighted ticket |
| X | Select the highlighted ticket, or clear it |
| Shift A | Select every ticket on the page |
| Shift C | Close the selected tickets |
| → and ← | Next and previous page, in table layouts |
In a ticket#
| Keys | What they do |
|---|---|
| R | Reply to the customer |
| I | Write an internal note |
| F | Forward the conversation by email |
| M | Search macros |
| A | Choose the agent |
| T | Add a tag |
| B | Snooze |
| C | Close the ticket |
| O | Reopen a closed ticket |
| # | Move the ticket to the trash |
| ! | Mark as spam, or as not spam |
| J and K | Scroll to the next or previous message |
| → and ← | Open the next or previous ticket in the view |
| U | Go back to the view |
| ⌘ Enter | Send |
| ⌘ Shift Enter | Send and close |
| Esc | Leave the reply box, or close an open menu |
Related articles
- Search tickets and customersFind any ticket or customer from anywhere in the helpdesk, how words are matched, and advanced search with filters.
- Act on many tickets at onceSelect tickets in a view and close, reopen, assign, tag, apply a macro, change priority, mark read, mark as spam or trash them together.
- Translate a conversationTranslating messages and replies is not built yet. What the helpdesk records about a customer's language, and how to answer in other languages today.
- Merge two ticketsFold a duplicate ticket into another one from the same customer, which ticket survives, what moves across and which tickets cannot be merged.
Still stuck?
Write to the Growth Dept team and a person answers. Say which helpdesk you work in and what you were trying to do.