Create your helpdesk

You do not create a Growth Dept Helpdesk on your own at the moment. Growth Dept sets up each brand's account with them: we create your organization and your helpdesk, then invite the person who will own it. Accounts are by invitation for now, so the Create an account page tells new visitors that and offers a call with Growth Dept instead of a sign-up form.

To start, book a call with Growth Dept or email support@growthdept.ai.

Organizations and helpdesks#

Two layers hold your account together:

• An organization is your company. People belong to it with an organization role: owner, admin, member or viewer.

• A helpdesk belongs to an organization and holds the tickets, customers, macros, rules and settings for one brand. Its address is cs.growthdept.ai/app/ followed by a short name such as harborpine.

Most brands have one helpdesk. A company with several brands can keep each one in its own helpdesk inside the same organization, with separate inboxes and settings.

What Growth Dept sets up#

1. The organization, with your company's name.

2. Its first helpdesk, with your brand's name, its address, your time zone and the currency your store sells in.

3. The first owner. If that person already has an account, they join straight away. Anyone else gets an invitation email.

The time zone matters more than it looks: business hours, reports, snooze times and the daily summary email all follow it.

What the owner does#

1. Open the invitation email and choose Continue with Google with the Google account for the address it was sent to. Owners always sign in with Google, never with a password.

2. The helpdesk opens on the inbox. It is empty until a channel is connected.

3. Work through the launch checklist: connect your support email and your Shopify store, set business hours, invite your team, and build tags, macros and views.

The invitation link works once and for 48 hours. If it has expired, ask your Growth Dept contact for a new one.

Add another helpdesk#

Organization owners and admins can add a helpdesk themselves:

1. Open the helpdesk picker (the list you see after signing in, or All helpdesks in the menu at the top left) and choose Organization settings.

2. Under your organization, open Add a helpdesk.

3. Fill in Helpdesk name, Address (lowercase letters, digits and hyphens), Time zone, Currency and, if you like, Store domains: the sites where your chat and contact form may run.

4. Create it. The new helpdesk starts empty, with its own settings; invite people to it from its Settings > Users.

The organization settings page also lists your organization's members and open invites, and lets the owner rename the organization or delete it.

Delete a helpdesk or an organization#

Only an owner can delete an organization. Deleting it closes its helpdesks and revokes their API keys at once, and the tickets and customer data are permanently deleted 30 days later. A deleted helpdesk cannot be exported, so download an export first if you want a copy. See Exports.