Getting started
Set up a helpdesk, invite your team, sign in and find your way around.
- What Growth Dept Helpdesk isThe parts of the helpdesk, the handful of things it is built from (tickets, customers, views, macros, rules) and where to start on day one.
- Create your helpdeskGrowth Dept sets up each brand's helpdesk and invites its owner. What the owner does next, and how an owner or admin adds another helpdesk.
- Sign in and fix sign-in problemsHow to sign in with Google or a password, reset a forgotten password, use a two-factor code, and what each sign-in error means.
- Invite your team and accept an inviteHow admins invite people with the right role and teams, resend or withdraw an invitation, and how a new teammate joins.
- Roles and what each can doThe six helpdesk roles from Admin to Observer, the organization roles above them, and a table of what each role may change.
- Launch checklist for adminsThe setup steps in a sensible order, from importing history and connecting email to rules, macros and a test ticket, each linked to its guide.
- Move from GorgiasCopy customers, tickets, tags, macros, views and rules from a Gorgias account with an API key, then switch your email and scripts over.
- Move from ZendeskCopy end users, tickets with their replies and notes, tags and macros from Zendesk with an API token, and what stays behind.
Still stuck?
Write to the Growth Dept team and a person answers. Say which helpdesk you work in and what you were trying to do.