Paying for calls and texts

Calls and texts are billed at Telnyx's own rates (Telnyx is the carrier the helpdesk uses), with nothing added if you are a Growth Dept client. Growth Dept pays for your phone numbers and carrier registration, so neither ever appears on your bill. All amounts are in US dollars.

Growth Dept turns billing on for each helpdesk. Until it does, your calls and texts are still listed on the Billing page, and nothing is charged.

Where to see it#

Open Settings > Billing and usage and scroll to Calls and texts. Anyone in the helpdesk can see it. Only admins can change how it is paid.

Choose how to pay#

Under How to pay, an admin picks one of these:

• Use a card Growth Dept has on file. Choose Use a card Growth Dept has on file to list the cards Growth Dept already holds for your company, the one your Growth Dept invoices use first. Pick one, read the authorization, and choose Use this card.

• Add a card. Choose Add a card. Stripe's secure page opens, and you enter the card there, not in the helpdesk. When you finish, you come back to the Billing page and the card is shown.

• Email an invoice each month. No card is needed. Stripe emails each month's invoice, due 14 days later.

The helpdesk keeps only the card's brand, last four digits and expiry, never the full number. Saving a card here doesn't change how your Growth Dept invoices are paid unless you tick the box below.

Use the same card for your Growth Dept bill#

Once a card pays your calls and texts, an owner of your organization can tick Also use this card for my next Growth Dept bill. It's off unless you tick it. Before it takes effect, you read the full authorization and choose Confirm.

From then on, the card pays your Growth Dept invoices that are charged automatically, starting with the next one. Invoices you pay another way, such as by bank transfer, through a payment link, or on a plan without automatic payment, are not charged to it.

To stop, untick the box. If nothing has changed since you ticked it, your Growth Dept invoices go back to the card they used before. If the card was changed in the meantime, the current one stays until you change it in your Growth Dept billing portal.

When you are charged#

One invoice covers each calendar month. It is made a few hours after the month ends, so the last calls and texts have been priced. Each kind of usage is one line, such as "Texts sent: 1,204 segments, Telnyx cost".

• By card: the card is charged when the invoice is made. If the charge fails, the invoice shows Not paid, with a link to pay it another way.

• By invoice: Stripe emails it, and it is due 14 days later.

• Small months: if a month comes to less than $0.50 USD, the smallest amount a card can be charged, it is marked Carried over and added to the next invoice.

• Late prices: a text Telnyx has not priced yet goes on a later invoice once it has a price.

Questions about an invoice go to support@growthdept.ai or your usual Growth Dept contact.