Sign in and fix sign-in problems

Sign in at cs.growthdept.ai/login. There are two ways in, and you use the one your account was set up with:

• Continue with Google, with the Google or Google Workspace account for your work address. Organization owners always sign in this way.

• Email and Password, then Sign in. Passwords are at least 10 characters.

Signing in with Microsoft and single sign-on through your own identity provider are not available; see Access and single sign-on.

After you sign in#

If you belong to one helpdesk, it opens on the inbox. If you belong to several, you first see a list of them; pick one. To switch later, open the helpdesk's top-left menu and pick another helpdesk, or All helpdesks for the full list.

You stay signed in on that browser for 30 days. To sign out, open the menu under your initials at the bottom left.

The helpdesk works in any current desktop browser and in a phone's browser. There is no app to install.

Forgot your password#

1. On the sign-in page, choose Forgot your password?.

2. Enter the email you sign in with and choose Send reset link.

3. Open the email and choose a new password.

The link works once and for 30 minutes. Asking for another link cancels the earlier one. Saving the new password signs your account out on every other browser.

If your account signs in with Google, it has no password to reset; the email tells you to use Continue with Google instead. Owners have no password for the same reason.

Two-factor codes#

If you turned on two-factor sign-in, or your organization requires it, a password sign-in asks for a six-digit code from your authenticator app after the password. Type the code the app shows now. A code that keeps failing usually means the clock on your phone is off; set it to update automatically.

When you set up the app you were given ten recovery codes. Each works once in place of an app code. Keep them somewhere safe, away from your phone.

Google sign-ins do not ask for a code: they rely on your Google account's own protection, so turn on 2-Step Verification in Google too. Growth Dept staff are the exception and enter a code either way.

Lost your phone#

• Sign in with one of your recovery codes, then set up the app again on your new phone from Settings > Two-factor sign-in. Setting it up again gives you ten new recovery codes.

• If your work address is a Google account, Continue with Google signs you in without a code.

• Otherwise, email support@growthdept.ai from your work address.

More on setting it up: Two-step sign-in.

What sign-in errors mean#

Problems with an invitation#

See Invite your team and accept an invite for the whole joining process.

Signed in, but something is missing#

• Buttons are greyed out and you cannot reply. Your role is Observer, which can read but not change anything, or you are viewing as Growth Dept staff. Ask an admin for the agent role. See Roles and what each can do.

• A helpdesk is not in your list. You have not been invited to it, or an admin deactivated you there. Ask an admin of that helpdesk.

• A page says "Your role does not allow you to …". That setting needs a higher role, usually admin.