Imports, data and developers
Move from Gorgias or Zendesk, export, the REST API, HTTP integrations and privacy.
- Export your dataPartly availableDownload a full copy of a helpdesk's data as an owner, or CSV files from reports, macros and the logs, and what to do when you need ticket-level rows.
- The REST API and API keysFind your API address, create and revoke keys, and connect your own scripts and tools to the helpdesk, including tools written for Gorgias.
- HTTP integrationsPartly availableCall your own service whenever a ticket is created, changes or gets a message, with the ticket's details in the request, signed so you can trust it.
- Slack alerts for new ticketsPartly availablePost a message to a Slack channel whenever a ticket arrives, using a Slack incoming webhook and an HTTP integration.
- Connected apps and the app directorySee which mailboxes and integrations are connected to your helpdesk, connect a new one, and check which apps are not available yet.
- Audit logSee who changed what in your helpdesk and when, from sign-in settings and API keys to rules, macros, tags and tickets, and export the entries.
- Data access logCheck who read customers' details, tickets and messages, through the app or the REST API, from which network address, for the past year.
- Customer data and privacyPartly availableErase a customer's data when they ask, what happens to card numbers and other sensitive details in messages, and how long the helpdesk keeps what.
Still stuck?
Write to the Growth Dept team and a person answers. Say which helpdesk you work in and what you were trying to do.