A mobile app
Not availableThere is no iPhone or Android app. The helpdesk works in your phone's browser instead, and email notifications reach you when you are away from your desk.
On this page
Growth Dept Helpdesk has no app in the App Store or Google Play, and it does not send push notifications to phones. It is not listed as coming later.
Use it in your phone's browser#
Open cs.growthdept.ai in Safari, Chrome or another mobile browser and sign in as usual. On a narrow screen the helpdesk rearranges itself:
the ticket list fills the screen, and the menu of views slides in from the side;
tapping a ticket opens the conversation full screen;
you can read the whole thread and reply from there.
Setting up rules, macros and reports is easier on a computer.
Get alerts on your phone#
Turn on email notifications under Settings > Notifications, for example for tickets assigned to you, customer replies and mentions. Each email links straight to the ticket, so tapping it on your phone opens it in the browser. See Notifications.
Before you leave your desk#
Set your status to away from the account menu at the bottom of the sidebar, so you do not count as available for chat or new assignments while you are only checking in from your phone. See Your status and availability.
Related articles
- NotificationsThe bell, the emails you can get about tickets and mentions, the daily summary of open tickets, and what admins set for new agents.
- The inbox: views, the ticket list and the ticket panelWhat each part of the inbox shows, what the built-in views contain, how the ticket list sorts and refreshes, and the two list layouts.
- Work a ticket from first read to closeReading the conversation and its events, the four ways to answer, Cc and attachments, sending, closing and reopening, and the spam, trash, print and link actions.
- Your status and availabilitySet yourself available, away or offline, step away for lunch or a meeting, and what your status changes in the helpdesk.
Still stuck?
Write to the Growth Dept team and a person answers. Say which helpdesk you work in and what you were trying to do.