Chat languages and privacy notice
Partly availableOffer the chat in English, French, German and Spanish, write its texts in each, and what to do about a privacy notice, which the chat does not show.
On this page
A chat can speak English, French, German and Spanish. It opens in the visitor's browser language when the chat offers it, and in the chat's default language otherwise. Its buttons, form labels and messages come translated; the greeting and a few lines are yours to write in each language.
Add a language#
You need the admin role.
Open Settings > Chat, choose the chat and open its Languages tab.
Under the list, pick a language in Choose a language and click Add language.
Click Edit texts on the new language and write its texts (below). Leave a box empty to use the wording shown in it.
Click Save changes.
To change the default language, click Make default beside another one. To stop offering a language, use the remove button on its row; the default language cannot be removed.
The chat matches the browser's language by its main part, so a browser set to Canadian French gets French.
The texts you write#
| Text | Where it shows | Length |
|---|---|---|
| Greeting | The large line at the top of the window | Up to 60 characters |
| Line while live | Under the greeting while someone can chat | Up to 300 |
| Line while offline | Under the greeting while visitors can only leave a message | Up to 300 |
| Launcher label | Beside the icon, when the launcher shows a label | Up to 30 |
Everything else in the window, such as "Start chat", "Send", field names and error messages, is already translated into all four languages and cannot be reworded.
Languages in flows and suggestions#
Flows are written in one language each. The window shows the flows written in the visitor's language, and the ones in the chat's default language when there are none. To offer a flow in two languages, make a copy in each; see Flows.
Article suggestions and the help center articles listed in the window use the visitor's language when the article is published in it, and the help center's default language otherwise; see Article recommendations in chat.
The order lookup's code email goes out in the window's language.
Tickets from the chat record the visitor's language, which views and rules can use.
A privacy notice in the chat#
The chat cannot show a privacy or consent notice: there is no setting for a disclosure text or a link to your policy in the window. If you need visitors to see one before they chat, put it in Line while live and Line while offline, for example "By chatting you agree to our privacy policy at yourstore.com/policies/privacy-policy." Links typed there are not clickable.
What the chat stores in the visitor's browser is a token for their own conversation, in the chat's own storage on cs.growthdept.ai; your store's scripts cannot read it, and no advertising or tracking cookie is set. Mention the chat in your store's privacy policy as a support service that keeps what visitors write. See Customer data and privacy.
Related articles
- Chat appearance and preferencesMatch the chat to your store's colours and logo, place its button, choose how your team is named, and decide what visitors fill in before chatting.
- Flows: guided answers in chatBuild a flow of buttons, short answers and questions that walks chat visitors to an answer or hands them to your team with the path they took.
- Article recommendations in chatSuggest up to three help center articles under a visitor's first chat message, and close the conversation when one of them answers the question.
- Customer data and privacyErase a customer's data when they ask, what happens to card numbers and other sensitive details in messages, and how long the helpdesk keeps what.
Still stuck?
Write to the Growth Dept team and a person answers. Say which helpdesk you work in and what you were trying to do.