AI Journey: texts, calls and emails through ACR
See and prepare the journeys Growth Dept ACR runs for your store, group customers into segments and read ACR's figures.
- AI Journey and ACRAI Journey is the helpdesk's view of Growth Dept ACR, which texts, calls and emails shoppers for your store. How to connect it, which journeys it runs, and what stays in ACR.
- Draft and try a journeyMake an ACR draft from AI Journey, write its texting and email guidelines or ask the AI agent to, set who it starts for, play it through with a made-up shopper, and pause a running campaign.
- Customer segmentsGroup customers by their store data, see how many the helpdesk knows in each group, and use a segment as a draft campaign's start condition in ACR.
- AI Journey analyticsACR's figures for its campaigns in the helpdesk: shoppers reached, engaged and reaching the goal, revenue ACR credits per currency, and reach by channel.
Still stuck?
Write to the Growth Dept team and a person answers. Say which helpdesk you work in and what you were trying to do.