Customize your help center

Partly available

Brand the help center with your name, logo, favicon and colour, set its languages and search engine texts, and add header and footer links.

On this page

Three tabs shape how the help center looks and reads: Appearance, Preferences and Customization. Open them from Settings > Help center, then the help center. Only admins can change them. Appearance and Preferences show a preview beside the form; click Save changes to apply, and the live site changes at once.

Appearance#

Setting	Details
Brand name	Shown in the header when there is no logo, in page titles and in search results.
Logo	PNG, JPEG, GIF or WebP, up to 2 MB. Shown 32 pixels high, so a wide logo works best.
Favicon	The small icon on the browser tab. A square PNG or ICO, 48 by 48 pixels or larger.
Header and footer	Light suits most stores; Dark gives the header and footer a near-black background.
Accent colour	The band behind the search box, buttons and links. Seven swatches or any hex code. Text on the band turns dark when the colour is light, and links use the accent only when it is dark enough to read on white.

Logos and favicons are uploaded to your helpdesk; an address of an image hosted elsewhere is not accepted.

Preferences#

Languages#

Choose the languages the help center offers among English, French, German and Spanish, and which one is the Default language. The default shows at the help center's own address; each other language adds its code, such as /fr. Customers can switch language on the site.

Removing a language hides its articles and categories from customers and from search. They are kept, and come back if you add the language again.

Home page and search engines#

Set these per language:

Heading above the search box, "How can we help?" unless you change it.
Title in search results, up to 70 characters.
Description in search results: one or two sentences on what customers find here. Without it, search engines pick a passage from the page.

A preview shows roughly how a search engine displays the home page. Each article's own title and excerpt serve as its search result text.

Listing#

Ask search engines not to list this help center tells search engines not to index any page or follow its links. Customers with the address can still open it. See An internal knowledge base.

Customization#

Logo links to: where clicking the logo goes, usually your store's address. Empty links to the help center's home page.
Links in the header: up to 10, each with a label and an address, such as "Shop" or "Track an order". On phones they fold into a menu.
Footer links: up to 10, for your shipping policy, terms or social profiles.

Link labels are the same in every language. A short "Powered by Growth Dept Helpdesk" line stays at the bottom of every page.

What every page includes#

You do not need to set these up: search on every page, a breadcrumb trail, a "Was this article helpful?" question at the end of each article, the contact card, a link that skips straight to the content for keyboard users, and labels that screen readers announce. Pages work without JavaScript.

What is not available#

Fonts. The typeface is fixed; there is no font picker.
Custom HTML, CSS and scripts. The Customization tab says these are not offered. No outside code runs on the pages, including tracking tags and custom snippets such as callout boxes or toggles. Use headings, lists and quotes in the article editor instead.
Banner images, layout choices and category images.
Your own domain. Serving the help center at an address like help.yourstore.com is not built; link to its cs.growthdept.ai address meanwhile.
Embedding it in your store's pages. See Link to or embed your help center.

Still stuck?

Write to the Growth Dept team and a person answers. Say which helpdesk you work in and what you were trying to do.

support@growthdept.ai