Rules
Tag, route, reply to and change tickets automatically.
- How rules workBuild a rule from When, If, Then and Otherwise, set the order rules run in, and find what a rule did on a ticket.
- Rule conditions and actions referenceEvery field a rule can check, the operators each one offers, how matching works, and every action a rule can take.
- Start a rule from a templateThe seven rule templates, what each one does as it opens, and recipes for other common rules you can build in a few minutes.
- Writing rules that behaveHow to name, order and test rules so they tag, route, close and reply to the right tickets and leave the rest alone.
- Rules questionsAnswers about rule order, rules that did not run, running once per ticket, closing automatic mail, contact form subjects and other common questions.
Still stuck?
Write to the Growth Dept team and a person answers. Say which helpdesk you work in and what you were trying to do.