Apps and connections not available yet
Not availableWhich apps cannot be connected to the helpdesk yet, such as Recharge, Loop, AfterShip, Klaviyo and Zapier, and how to get the same job done today.
On this page
The helpdesk connects to Gmail, Shopify, your own services through HTTP integrations, and your own tools through the REST API. Other apps cannot be connected yet.
Listed in the app directory as not available yet#
These show in Settings > App directory with a greyed-out Connect button. Growth Dept has not set dates.
| App | What it would add | What to use meanwhile |
|---|---|---|
| Recharge | Subscriptions beside the ticket, with changes from there | Recharge's own admin. Shopify orders created by subscriptions still show beside the ticket. |
| Loop Returns | Return status beside the ticket | Loop's admin. A macro can send the link to your returns portal. |
| AfterShip | Tracking for each order | Tracking from Shopify's fulfillments already shows on the orders beside each ticket. See Orders beside each ticket. |
| Yotpo | Reviews and loyalty points | Yotpo's admin. |
| Klaviyo | Email and SMS consent and recent campaigns | Klaviyo's admin. Replies to Klaviyo emails reach the helpdesk if they go to your support address. |
| Slack | New or escalated tickets posted to a channel | An HTTP integration to a Slack webhook. See Slack alerts for new tickets. |
Not listed at all#
Zapier, Make and similar automation tools, shipping apps such as ShipStation, other review, loyalty and returns apps, and an MCP server for connecting AI assistants such as Claude or ChatGPT are not offered and not listed.
Connect them yourself#
Let actions call them. An action can call any app with an HTTP API, with its key saved under AI Agent > Actions > Apps: create a return in your returns app, pause a subscription, look up a shipment. Haylee runs it on a ticket when its setting allows. Nothing is pre-built for each app, so you write the request from the app's API documentation. See Steps and apps for actions.
Send ticket events out with an HTTP integration. It can call any service that accepts a web request, including the catch-hook triggers that Zapier and Make provide, so you can build the rest of the automation there.
Read and change helpdesk data from any tool with the REST API. Tools and scripts written for Gorgias's API usually work after changing the address and key.
Ask the AI agent in the helpdesk with Ask Haylee, where Growth Dept runs Haylee for your brand. See Haylee, Growth Dept's AI agent.
Related articles
- Connected apps and the app directorySee which mailboxes and integrations are connected to your helpdesk, connect a new one, and check which apps are not available yet.
- HTTP integrationsCall your own service whenever a ticket is created, changes or gets a message, with the ticket's details in the request, signed so you can trust it.
- The REST API and API keysFind your API address, create and revoke keys, and connect your own scripts and tools to the helpdesk, including tools written for Gorgias.
- Orders beside each ticketRead a customer's Shopify orders, payment and shipping status, tracking and refunds in the ticket's side panel, and know how fresh they are.
Still stuck?
Write to the Growth Dept team and a person answers. Say which helpdesk you work in and what you were trying to do.