Not available yet
Channels and products we do not offer, and what to use instead.
- What Growth Dept Helpdesk does not offerThe channels, apps and features the helpdesk does not have yet, one line each, with a link to what to use instead.
- Phone features not built yetNot availableCalls work in the helpdesk, but a few phone features do not: ringing agents' own mobiles, listening in, callback requests, spam call detection, phone system apps and numbers outside the US and Canada.
- Texting features not built yetNot availableTexts work in the helpdesk, but replies to SMS marketing tools, texting outside the US and Canada, WhatsApp and AI Agent answers by text do not.
- Facebook, Instagram, WhatsApp and TikTokNot availableMessages and comments from Facebook, Instagram, WhatsApp and TikTok Shop do not come into the helpdesk yet. Here is how to handle them meanwhile.
- Outlook and Microsoft 365 mailboxesNot availableConnecting an Outlook or Microsoft 365 mailbox directly is not available yet. Forward your support address to the helpdesk instead; it takes a few minutes.
- Stores other than ShopifyNot availableOnly Shopify stores connect to the helpdesk. With BigCommerce, Magento, WooCommerce or another platform you get email, chat and forms, but no orders beside tickets.
- AI sales assistantNot availableAn AI that sells to shoppers on your store is not offered. Your team works with Haylee in the Assistant instead.
- Apps and connections not available yetNot availableWhich apps cannot be connected to the helpdesk yet, such as Recharge, Loop, AfterShip, Klaviyo and Zapier, and how to get the same job done today.
- Reports not available yetNot availableCustom dashboards, a report of sales influenced by support and automatic quality scoring are not available. The reports you have, and how to fill the gaps.
- A mobile appNot availableThere is no iPhone or Android app. The helpdesk works in your phone's browser instead, and email notifications reach you when you are away from your desk.
Still stuck?
Write to the Growth Dept team and a person answers. Say which helpdesk you work in and what you were trying to do.