Campaign conditions

Every condition an onsite campaign can use, where each one is checked, and what to look at when a campaign does not show.

On this page

A campaign shows to a visitor who meets every one of its conditions. Most are checked in the visitor's browser by the chat script, as the visitor moves around the store. The customer and country conditions are checked by the helpdesk.

On the page and during the visit#

Condition	What it checks	Comparisons
Page address	The full address of the current page, including anything after a ? such as utm_source=newsletter	contains, does not contain, is, is not, starts with, ends with
Time on the page	Seconds on the current page	is at least
Product page	A product page whose address contains this product handle, such as harbor-fog-candle	is, contains
Number of visits	Visits to the store from this browser, the current one included	is at least, is at most
Time on the store this visit	Seconds since the visit began, across pages	is at least
About to leave	On a computer, the pointer moves to the top edge of the window; on a phone, the visitor switches to another tab or app	happens
Product out of stock	The product page's product data marks it out of stock	happens

Is and is not compare the whole address, so include https://. To aim at visitors from one newsletter or ad, use Page address contains with the tracking part of the link, such as utm_campaign=spring.

In the cart#

These read the cart from a Shopify store's cart.

Condition	What it checks	Comparisons
Cart value	The cart's total in the store's currency	is at least, is at most
Product in the cart	A product in the cart whose name or handle contains this text	contains, does not contain

The store customer#

These need a connected Shopify store and a visitor signed in to it. They use the customer's store data that the helpdesk already keeps.

Condition	What it checks	Comparisons
Store customer tag	A tag on the customer in your store	is, is not
Orders placed	The customer's number of orders	is at least, is at most
Total spent	What the customer has spent in your store	is at least, is at most
Bought a product	A product the customer has bought whose name contains this text	contains, does not contain

A guest the store does not know cannot meet these conditions, so the campaign skips guests. To show it to guests as well, tick Also show it to visitors the store does not know.

Other#

Condition	What it checks	Comparisons
Business hours	Whether the helpdesk is inside its business hours	is open, is closed
Visitor country	Two-letter country codes separated by commas, such as US, CA, from the visitor's connection	is, is not

When a campaign does not show#

Work down this list:

Convert > Set up: is the switch on, and is this chat ticked?
Is the campaign Running in the list? Draft, Paused and Scheduled campaigns do not show.
Does the chat itself show on the page? Campaigns open from the chat's button, so a chat hidden on that site or on phones hides its campaigns too. In a chat with several languages, the campaign's language has to match the visitor's.
Did this browser close the campaign earlier, or see another campaign within the minutes set in Minutes between two? Try a private window, which starts with a clean slate.
Is the chat window open? Campaigns wait until it is closed.
Check each condition against the page: the address as the browser shows it, a cart with products in it, a visitor signed in to the store.

Still stuck?

Write to the Growth Dept team and a person answers. Say which helpdesk you work in and what you were trying to do.

support@growthdept.ai