Link to or embed your help center

Customers use a help center they can find. Link it from the places they already look: your store's header or footer, the emails they get after ordering, your replies and your chat. Copy its address from the help center's Publish tab, which has a copy button for each language; it looks like https://cs.growthdept.ai/hc/yourhelpdesk/help.

Your Shopify store's menus#

1. In Shopify admin, go to Online Store > Navigation.

2. Open the menu you want, usually the footer menu or the main menu.

3. Click Add menu item, name it "Help" or "FAQ", paste the help center's address as the link, and save the menu.

Many stores also link it from the contact page, above the contact form, so customers check for an answer before they write.

Order emails#

The order confirmation and shipping emails are when customers think of questions about delivery and returns. Open Settings > Notifications in your Shopify admin, then Customer notifications, choose the email (such as Order confirmation), click Edit code, and add a link to the help center near the footer, then save. This edits the email's HTML, so keep a copy of the original before you change it. Link straight to an article, such as your returns policy, where it fits better.

Replies and chat#

• In the reply box, Insert a help center article searches your published articles and adds a link to one; see Write and organize articles.

• A chat can list your five newest articles in its window, with a link to the whole help center, and suggest matching articles when a visitor writes. Choose the help center on the chat's Automate tab.

• Add the address to your email signature; see Email signatures.

Back to your store#

On the help center's Customization tab, set Logo links to to your store's address and add header links such as "Shop" and "Track an order", so customers can return to the store from any page. See Customize your help center.

Embedding is not available#

The help center cannot be placed inside a page of your store. Its pages refuse to be shown in a frame on another site, and a Shopify theme extension that would add it to your store's pages, which the Publish tab mentions as Add to store, is not built. Serving it from your own domain, such as help.yourstore.com, is not built either. Link to it instead; it carries your logo, colours and links back to your store.

A helpdesk can have several help centers, so a brand with two stores can give each its own, with its own look, and link each from its store.